Refund Policy

At Prepped Brain, we strive to provide our customers with the highest quality test preparation resources. However, we understand that circumstances may arise where a refund is necessary. Below, you will find our guidelines regarding refunds.

Eligibility for Refunds

We offer refunds on digital products and subscriptions under the following conditions:

  • Requests must be made within 30 days of the purchase date.
  • The product must be in its original condition and unused.
  • For subscription services, you may request a refund for any unused portion of the service.

How to Request a Refund

To request a refund, please follow these steps:
1. Email us at [email protected] with your order number and the reason for the refund request.
2. We will review your request and respond within 5 business days.

Refund Processing Time

Once your refund is approved, please allow 5-7 business days for the funds to appear in your account, depending on your bank’s processing times.

Non-Refundable Items

Please note that the following items are non-refundable:

  • Printed materials and books once opened or used.
  • Promotional items or any items marked as non-returnable.

Contact Us

If you have any questions regarding our refund policy, don’t hesitate to reach out. We are here to help you every step of the way!